Hortensia Santos, 90, from Miami Lakes, Florida was sailing aboard Norwegian Cruise Lines cruise ship Norwegian Getaway when another passenger in a wheelchair crashed into her, injuring her on Tuesday, May 31, 2016.
Ms. Santos was seated in the ship’s dining area when another passenger, who was being escorted in a wheelchair by a Norwegian employee, slammed into Ms. Santos, pinning her torso against the table she was seated at. Shortly thereafter, Ms. Santos was escorted to her cabin where she began vomiting.
Ms. Santos was then taken to the ship’s clinic where she was intubated. Norwegian’s onboard physician recommended that Ms. Santos undergo hemoglobin testing every six hours and that an endoscopy should be performed at the nearest hospital when the ship docked at Costa Maya, Mexico, the next port of call.
Upon arrival in Costa Maya, Norwegian’s medical staff and crew directed Ms. Santos to a local hospital. The attending physician at the hospital ordered a sonogram, but neither the sonogram, nor the endoscopy urged by the onboard physician were performed.
Ms. Santos was discharged and boarded a plane to Miami, Florida where her condition deteriorated while on the flight. Upon arrival, Ms. Santos was taken to the hospital where she was pronounced dead on June 4, 2016.
Read more on this case on Cruise Bruise.